RC High Speed Internet Support

The following are instructions on what high-speed Internet subscribers should do in outage situations or find inability to surf:

• If you lose connectivity, check to make sure the power light on the modem is solid green...checking ALL modem and phone line connections If the power light is green, disconnect the power from modem at the power source (for example, the wall outlet or surge suppressor).

Wildblue subscribers-DO NOT disconnect the power at the back of the modem.

Westel, Speed Stream, BEC, Arris and Navini can disconnect the power from the back of the modem.

• Leave the power off for five minutes. After five minutes, reconnect the power at the power source.

DSL, Wireless - Depending on your modem type,when your ready light or DSL light or Online light is solid green, you should be able to start surfing. This may take a few minutes. WILDBLUE -You are ready to begin browsing again when the lights for power (the top light), receive (second from top) and network (fourth from top) are solid. This may take a minute or two.

ROUTERS...if you have a router in place, this must also be reset. If you cannot connect, please follow these steps again.

If the modem does not connect after a second try, call RC toll free 800-256-6854 or for RC telephone subscribers, dial 611.

Contact RC